Medical Emergency Assistance
In the event that there is a medical emergency whilst you are on your holiday, or if you have to return home early, you must contact the 24 hour medical emergency service.
Please call Emergency Assistance Services on +44 (0) 20 3829 3836
Quote reference Explorer Travel Insurance, your policy number and the date of purchase.
How to make a claim on your Explorer Travel Insurance policy
For all non emergency claims, please contact the appropriate claims service.
For policies purchased from 1st February 2018 onwards:
Please contact Travel Insurance Facilities Claims within 3 months of the incident that may lead to a claim.
Travel Claims Facilities
PO Box 395
Monks Green Farm
Telephone 020 3829 3828
To make a claim under the Legal Expenses section of your policy, please contact Slater & Gordon on 0161 228 3851
To make a claim under the optional Gadget cover section of your policy, please contact Stream Claims Services on 0161 974 1167
For policies purchased between 1st February 2017 and 31st January 2018:
Please contact Fogg Travel Insurance Services within 3 months of the incident that may lead to a claim.
Fogg Travel Insurance Services
Crow Hill Drive
Telephone 01623 631 331
To make a claim under Section K - Legal Expenses, please contact Slater & Gordon on 0161 228 3851
For further details please refer to our Policy Documents page.
Click here for details of our Complaints procedure